You Have Questions, We Have Answers

About our products

Where are your products located within grocery stores?

In grocery stores, our products are located in a standalone freezer in the bakery department. Please ask a team associate for the exact location of the freezer as it may vary from one store to another. If you would like to purchase specific flavors, we suggest that you call the store in advance to check their inventory.



What is the size of your macaron ice cream?

Our macarons and ice cream are 2” in diameter. Our ice cream is 1” thick.



Are your products gluten-free?

Certain flavors do not contain gluten as an active ingredient. None of our flavors are certified gluten free as we manufacture on shared equipment with gluten. Trace amounts of gluten may be found in all our flavors.



Do you offer sugar free ice cream?

Sorry, we do not offer sugar free ice cream.



Do you offer dairy free ice cream?

Sorry, we do not offer dairy free ice cream. All our ice cream flavors contain eggs and milk.



What’s your top 3 bestsellers?

#1 Cookies ‘N Cream, #2 Strawberry Shortcake, #3 Salted Caramel



What’s your most popular flavors for kids?

Cookies ‘N Cream and Strawberry Shortcake



Is 1 enough for each person?

It depends. Our macaron ice cream is considered a bite size dessert. If you have other desserts then 1 should be enough. If our macaron ice cream is the only dessert, we recommend 2 per person.



Can I change the macaron color for a certain flavor?

As a manufacturer that specializes in large volume production, we do not offer custom orders.



Are your macarons flavored?

All our macarons are almond-flavored. We use all natural food gel or food powder to color our macarons.



Do you offer free sample tasting?

Sorry, we don’t provide tasting at our facility as it’s a manufacturing facility and not set up for tastings.



Are your products vegan?

Our products are not vegan. All our products contain milk and eggs.



Are you products NON-GMO or certified organic?

Our products are not NON-GMO or certified organic.



What's the best way to remove the macaron ice cream from the single clear box?

The macaron ice cream is intentionally packed tightly inside the single clear box to keep it intact during transit. Use your thumb and index finger to slowly lift it from the single clear box. Macarons are notorious for being delicate and fragile. Please be gentle and do not apply too much pressure to the macarons.



How should I store the products?

After opening the shipping box and removing the dry ice, move the products immediately to the back of your freezer where they will stay nice and cold at a consistent temperature until you are ready to eat.



Where can I buy your products?

Our products are sold in over 300 locations across the US. You can find the nearest location by entering your address using our store locator tool here -https://mavenscreamery.com/store-locator. You may also visit our catering page! In grocery stores, our products are located in a standalone freezer in the bakery department. Please ask a team associate for the exact location of the freezer as it may vary from one store to another. If you would like to purchase specific flavors, we suggest that you call the store in advance to check their inventory.



Are your products Kosher?

Unfortunately, none of our products are Kosher.



Who can I contact for PR inquiries?

Please contact vinh.p@mavenscreamery.com.



What type of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Orders will need to be prepaid in full with a credit card at least 2 business days before the pick-up or delivery date. After you submit the questionnaire, an invoice and bill link will be sent to your email so you can make a payment online or fill out a credit card authorization form so we can process the payment on your behalf.



Catering

What’s your most popular flavors for company catering?

#1 Coffee Hazelnut, #2 Cookies ‘N Cream, #3 Chocolate Toasted Almonds



Can I rent the Mavens freezer by itself?

Sorry, we don’t offer the freezer as a standalone rental. If you order more than 1,000 units, we can offer onsite catering with the Mavens freezer. Please see pricing below.



After I remove the macaron ice cream from the catering box, when will it start to melt?

If the catering box comes with dry ice inside, the macaron ice cream will stay frozen at room temperature for 10-15 minutes given that it’s not directly exposed to sunlight.



What’s the size of each catering box?

Each catering box measures 15-1/8” L x 8-3/4” W x 3” H.



What type of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Orders will need to be prepaid in full with a credit card at least 2 business days before the pick-up or delivery date. After you submit the questionnaire, an invoice and bill link will be sent to your email so you can make a payment online or fill out a credit card authorization form so we can process the payment on your behalf.